You can return your Venty within 30 days of delivery. Items must be in like-new condition with the original packaging, all accessories, and proof of purchase. You pay return shipping, and on orders that shipped free, $9.99 (U.S.) is deducted from your refund. Damaged, defective, or incorrect items are refunded in full, including shipping.

To start a return, email support@ventyfan.com with your name, order number, and reason for return, and we will send instructions.

Full details are in our Refund Policy.

Every Venty product comes with a free one-year Limited Warranty from the date of delivery, provided by In Poor Taste LLC d/b/a Venty, 6900 Westcliff Dr., Ste 503, Las Vegas, NV 89145, support@ventyfan.com. There is no charge and no paid plan required.

What is covered

Defects in materials and workmanship under normal household use, for products bought from ventyfan.com or an authorized Venty seller. If a covered defect appears, we will, at our option, repair the product, replace it with the same or a comparable model, or refund the purchase price.

What is not covered

Normal wear and tear, cosmetic damage, or gradual battery capacity loss; damage from accidents, drops, liquid, misuse, or failing to follow instructions and safety warnings; use of incompatible chargers, cables, extension cords, power strips, or improper voltage; commercial use; damage caused by repairs or modifications not made or authorized by us; consumables such as aromatherapy tabs; and products from unauthorized sellers.

How to make a claim

Email support@ventyfan.com with your order number, a description of the problem, and a clear photo or video. You can also use the contact form on our troubleshooting page. Our team may troubleshoot with you first. If a return is needed, we will send a prepaid return label for U.S. orders; outside the U.S., you pay shipping to us and we pay to ship the repaired or replacement product back. We must receive and inspect the product before sending a replacement or issuing a refund.

Implied warranties are limited to the one-year warranty period, and we are not liable for incidental or consequential damages except for personal injury. Some states do not allow these limits, so they may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. The full warranty terms are in Section 7 of our Terms of Service. For returns within 30 days, see our Refund Policy.

Please note that for new replacement remotes only work for Venty Fan’s purchased in 2023 or later. Replacement parts and accessories can be found on this page.

In-stock orders usually ship within 1 to 2 business days. U.S. orders typically arrive 3 to 7 business days after shipping. As soon as your order ships, you'll receive a shipping confirmation with tracking.

U.S. rates: free standard shipping on orders over $100, and $9.99 flat-rate shipping on orders of $100 or less.

Alaska and Hawaii orders may take an additional 7-10 business days in transit.

UK, Singapore, Australia, & Other

Sometimes we hold stock in the UK, Singapore, and Australia. Shipping times vary depending on whether we are currently holding stock there. 7 working days is a safe estimate. International rates are shown at checkout.

You can also track your shipment here. Full details are in our Shipping Policy.

To clean the Venty Fan, twist the front faceplate off counter-clockwise. The blades DO NOT REMOVE. Wipe them with a damp cloth.

To clean the CozyPod, simply use a cloth to wipe the front and back of the unit. DO NOT OPEN & NEVER USE ANY CHEMICALS as this could damage the internal heating, components